Based out of the United States, Customer Inter@ction Solutions has been a pre-eminent publication in the CRM, call centre and teleservices industries since 1982.

Q-Master is an integrated contact centre solution that provides the industry's broadest range of functionality and scailability, at a competitive price. The application is capable of providing the same functionality to the end-users regardless of whether they deploy a key system, PBX, or IP-PBX platform.

Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions said Customer Interaction Solutions magazine bestows its Product of the Year awards each year on companies that have demonstrated excellence in technological advancement and application refinements.

"The Q-Master solution has gone the extra mile to help improve both the customer experience and the ROI for the companies that use it," said Mr Tehrani.

NEC Business Solutions' Senior Executive for Contact Centres, Tony Hollings, said NEC was delighted to win the Award, which highlighted how Q-Master was the solution of choice for companies looking for small to medium contact centres.

"True to our heritage of protecting customer investments, Q-Master delivers an effective migration path for Australian SMEs looking to deploy new technologies and solutions," said Mr Hollings.

"With a real-time, sophisticated call-routing environment that dynamically reacts to caller demands, Q-Master offers a proven solution that is responsive, efficient and cost-effective."

The 2004 Product of the Year Award winners are detailed in the January 2005 issue of Customer Inter@ction Solutions magazine www.cismag.com