News from 2005

Australian IP telephony equipment market pauses for breath finds IDC Tuesday, 26 Jul 2005 The Australian Enterprise IP Telephony market has declined five percent in Quarter 1, 2005 (compared to Quarter 4, 2004), but it has increased 63 percent compared to the first quarter of 2004.

NEC hits number one in dual-mode IP PBX market Monday, 18 Apr 2005 NEC has swept into the Number 1 vendor position in Q404 in the dual-mode IP PBX market and rocketed to Number 3 in Q404 in the IP phones market according to the latest figures from IDC.

Australia’s call centre industry gets smart with NEC and Agent 99 Tuesday, 08 Mar 2005 Australia’s call centre industry gets smart with NEC and Agent 99.

University of Canberra gets smart with NEC Tuesday, 08 Mar 2005 NEC Business Solutions has released Australia’s first online hosted contact centre solution and secured its first customer, the University of Canberra.

Q-Master Contact Centre solution wins Product of the Year 2004 Thursday, 17 Feb 2005 NEC's premier contact centre solution, Q-Master, has been named Customer Inter@ction Solution Magazine's Product of the Year 2004.

Monash neurology ward trials wireless Friday, 07 Jan 2005 The Monash Medical Centre's neurology ward in Melbourne is trialling the use of wireless and healthcare mobility applications for patient care. Dr. Liza Heslop, director for CHSOM, said wireless handheld devices were being used by doctors and nurses to obtain pathology and patient history reports, while tablet PCs enabled them to receive and display larger reports such as X-rays at the patient's bedside.