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Since commencing operation in Australia NEC has provided comprehensive and ongoing support for our products and services.
Support for NEC products comes in many forms including;
- The provision of Service & Repair centres
- Warranty Support
- Spare Parts
- Training
Each of these support services is described in more detail on the corresponding pages within this Support Section. What follows is a brief description of the Support Services.
Service & Repair Centres
NEC's main customer support center is located within NEC's Plant and Technology Centre in Mulgrave, Victoria provides National and International support for NEC and third party products on a 24 hour per day/7 days a week basis. NEC has also established product Service Centers in various State capitals and regional centres to support our range of consumer products.
These Service Centres can provide general, technical or product support inquiries including:
- Assistance in the diagnosis of defective product during installation, commissioning and operation;
- Technical advice and guidance on any installation, performance, operational, general, technical or product matters or inquiries;
- Advice on causes of any software or hardware issues and, if a known problem, whether a proven solution exists;
- Advice on possible procedures to alleviate the impact of an issue; and
- Where necessary, escalation of a defect or issue to a higher level of technical or managerial expertise
While the majority of Service & Repair activities are performed on a 'Return to Base' basis NEC can also provide 'In Field' support as and when required.
Warranty Support
In the unlikely event that your NEC product should require after sales support you can rest assured that the full backing of the NEC organisation is at your service.
All NEC products are guaranteed to perform their intended purpose for a specified (warranty) period. Failures occuring during the warranty period, due to workmanship or material, will be repaired or replaced at NEC's discretion.
Spare Parts
Our consumer products are backed by a nation wide network of Service Centres which carry a wide range of Spare parts and Accessories. Industrial products are supported directly from the Customer Care Centre at our Technology Centre in Mulgrave Victoria.
Training
As technology advances and product become more and more complex they often require a deeper understanding of thier functionality in order to obtain their full worth. NEC has augmented it's industrial product range with a series of training courses aimed at getting the most from your NEC product. Courses range from simple 'operational' courses to complex 'Design, Install, Operate and Maintain' courses.
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Warranties
In the unlikely event that your NEC product should require after sales support you can rest assured that the full backing of the NEC organisation is at your service
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Warranty Registration Form
Use this on line Warranty Registration page to register your product with NEC and ensure that you are kept abreast of product developments. Note that not all fields may be applicable to all products
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Spare Parts
NEC Industrial products are supported directly from our Customer Care Centre located at our Technology Centre in Mulgrave Victoria
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