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Benefits |
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Xen IPK II
The Xen IPK II is designed to be more than a phone system. By directly contributing to cost savings and enhancing productivity and efficiency, the Xen IPK II quickly becomes a wise business investment for small and medium businesses.
Cost savingsSpend less on your essential communications. A variety of features, such as toll bypass, least cost routing, automated attendant and automatic call distribution (ACD), means you minimise call charges and increase staff efficiency, leading to direct and indirect cost savings.
Increased productivityWith computer telephony integration (CTI), employees can access and manage customer contact information more efficiently. Email, voice and fax messages are all accessible from an employee’s inbox. Additionally, with automatic call distribution (ACD), calls can be routed to the right staff quickly and easily – particularly valuable in contact centre settings.
Easy expansionThe Xen IPK system can meet the ever-changing communication demands of businesses. As your needs expand, the system can grow with you – to 256 extensions.
Easy maintenanceThe Xen IPK’s compact hardware takes up minimal space. With management software built around easy-to-use Windows software, the system is very user-friendly. This also enables you to make basic changes and print handset labels. Designed to minimise communications downtime during maintenance and/or expansion, the Xen IPK’s programming can be completed from local or remote locations, any time.
Staff location flexibilityYour staff can work where and when they need to with the same communication experience. They can be reached on the same number and have access to the same features they would have at the office. Long commutes are no longer necessary, saving staff and your business time and money. And mobile sales staff can stay closer to customers.
In addition to these compelling advantages, businesses spread across multiple sites can expect the following benefits:
Reduced application costsCentrally deploying valuable applications and making them available to other sites via an IP telephony capable network allows work sites to share the benefits of voicemail, automated attendant, unified messaging and contact centre (remote agents). Big business functions become cost-effective, changing the way smaller businesses can deal with their customers and compete in the market.
Effective mobile workersWorkers can log in at any business site and access the same information and communication functionality. This ability can save on costs such as mobile phone bills, and prevents needless duplication of information.
Central administrationMoves, adds and changes (MACs), backups and software upgrades can all be managed centrally, negating the need for administrators at every site. For a multi-site customer, administration costs can further be reduced by centrally deploying voicemail, automated attendant and Unified Messaging. Administration is also far faster, simpler and cheaper using IP than with traditional remote access.
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