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Xen IPK II
The Xen IPK II can give you access to more than 200 features specifically designed to address the diverse communication needs of the small-medium business market. The following is a snapshot of some of the capabilities the Xen IPK II can deliver.
Outstanding scalabilityThe ability to grow infrastructure in line with business needs is imperative. To do it without having to constantly buy new hardware is impressive. The Xen IPK II can provide up to 256 IP extensions from a single card (PVA).
VoIPTake advantage of toll bypass, common voice and data infrastructure, remote working putting employees closer to their customers and reducing office costs, inter-site mobile workers taking their phone number and features with them between sites, cost-effective deployment of centralised applications such as unified messaging and call centres with decentralised agents, and the list goes on. IP trunks with feature transparency for private networking, IP stations and IP soft-phones running on PC’s are included.
Integrated Digital VoicemailMissed calls and uncollected messages become a thing of the past, enabling your business process to improve and with it your productivity and levels of customer service.
Unified MessagingUnified messaging brings voicemail, fax and/or email together onto a single PC screen, meaning employees spend less time checking and responding to messages. In addition, travelling staff can access this information from any remote location that has an IP connection back to the office, so mobile workers stay in the loop.
Call CentreDon’t know what level of service you are giving your customers – how long they have to wait for their call to be answered or how many calls are being lost due to long call waiting times? Take the mystery out of customer service with the Xen IPK II contact centre which offers automated call distribution call handling and the ability to measure in-bound calling patterns and abandonment rates, allowing managers to assess call centre performance and ensure that the business can allocate resources most effectively.
Computer Telephony Integration (CTI)By integrating your phone with your computer back office applications, Call Calling Line Number can be used to screen pop customer data automatically as the call arrives improving customer service, security and business efficiency.
Industry applicationsThe Xen IPK II brings a number of industry-specific applications to small businesses for the first time. For example, hotels and motels can take advantage of previously unattainable applications like automated wake-up call, single-digit dialling and room status monitoring, all made achievable with the Xen IPK II.
ConferencingWith the Xen IPK II conference bridge, expensive carrier-managed conference services become a thing of the past. The Xen IPK II can manage conference calls independently, so heavy users of this feature will see a very rapid payback on the conference bridge investment.
Web-based management and remote upgradesBuilt-in Ethernet allows the Xen IPK II and its software to be updated and managed via a user friendly and intuitive web browser, leading to cost and time savings in management and administration.
Mobility with wireless integrated DECT handsetsWith integrated wireless DECT telephony, you can make and take calls from anywhere in the office free of call changes increasing office efficiency. Visit Wavelink Communications for further information on the KIRK DECT system used.
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