NEC Australia - Small systems customer administration training : PC21

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Small systems customer administration training : PC21

Overview

To understand the basic structure of the NEAX 2000 IPS/IVS & the NEAX 7400 ICS 120 PABX.
To gain knowledge of Customer Administration tasks such as :- Station moves and changes via a Dterm Telephone using CAT mode or a Personal Computer.
This course is designed to give an understanding of Customer Administration with an emphasis on practical usage.

Pre-requisites

It is advantageous to have completed Basic Telephony PC12 or have equivalent knowledge.

Location

NEC Australia
NATIONAL TRAINING CENTRE
54 � 58 Dunlop Road
Mulgrave Vic. 3170

NEC Australia
NATIONAL TRAINING CENTRE
26 Rodborough Road
Frenchs Forest N.S.W. 2086

Bookings

Telephone: (03) 9262-1506
Facsimile: (03) 9262-1255

Duration of course

3 DAYS

Cost

$1,000 per person (GST not included)

PART ONE

Introduction to Small Systems PABX�s

Terminology and basic PABX principles

PABX architecture

PABX hardware ie. Basic circuit cards & various devices

PART TWO

Basic principles to PABX programming

CAT & MAT operations

Introduction to Basic MATworX

PART THREE

Pabx exercises covering features such as :-

Assignment of stations, Analog, Dterm IP Dterm, Attcon, Add on Modules and DSS

Service Restriction Class

Class of service � station & trunk

One touch memory

Speed dial numbers

Call pickup groups

Hunt groups ie UCD

Virtual numbers

Add on module

PABX system backup